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Silver Linings Recovery Residences Privacy Policy

Last Updated: August 1, 2026

Silver Linings Recovery Residences, a 501(c)(3) non-profit organization (hereinafter "Silver Linings," "we," "us," or "our"), respects your privacy and is committed to protecting the personal information you share with us through our website, www.silverliningsrecovery.org. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

This policy is displayed to you when you submit a form or make a payment on our website.

 

 

1. Information We Collect

We collect different kinds of information depending on which form you complete:

  • Contact information: name, email address, phone number, and mailing address.

  • Program-related information: details you provide about your housing application, program interests, or inquiries, which may include personal background and recovery-related information.

  • Payment information: if you make a donation, application fee, or other payment through our website, the third-party payment processor collects your payment details, such as your credit or debit card number.

  • Voluntary information: anything else you choose to share, such as references, employment history, or notes submitted with a form.

Important note about payment information: We do not store, process, or have access to your full credit or debit card number. Payment transactions are handled directly by our third-party payment processors. See Section 4 for details.

 

2. How We Use Your Information

We use the information you provide to:

  • Respond to inquiries and answer questions about our sober living homes and services.

  • Process housing applications, waitlists, and admissions.

  • Process and confirm donations, fees, and other payments.

  • Comply with legal, regulatory, and non-profit reporting requirements (including tax reporting for our 501(c)(3) status).

  • Keep you informed about programs, events, or updates relevant to your inquiry or application.

  • Improve our website and the services we offer.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

 

3. How We Share Your Information

We share your information only in the following circumstances:

  • Payment processors: We use third-party payment processors to process online payments. They receive the payment information needed to complete the transaction.

  • Service providers: We may share limited information with vendors who help us operate, such as web hosting, email, or accounting providers.

  • As required by law: We may disclose information if required by law, court order, or governmental request.

  • Program coordination: If you apply for or reside in one of our sober living homes, you may be asked to consent to sharing program-related information with partners, sponsors, or professionals involved in your care, recovery plan, or housing arrangement. We will request your consent before doing so, where required.

  • Non-profit compliance: We may aggregate or share de-identified information for fundraising reporting, grants, and accountability purposes.

 

4. Payment Processors

We use third-party payment processors to securely handle online payments. When you submit a payment:

  • The transaction is processed directly by the payment processor.

  • Card numbers, CVV codes, and other sensitive payment data are transmitted securely and are not stored by us.

  • Your payment is governed by the privacy and security policies of the applicable payment processor. We encourage you to review their privacy policies for details about how they handle your financial information.

All payment pages use secure (HTTPS/SSL) encryption to protect your information in transit.

 

5. Data Security

We take reasonable administrative, technical, and physical steps to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

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We do not sell, rent, transfer, or otherwise disclose consumer personal data to any external organization under any circumstances. We maintain administrative, technical, and physical safeguards, including restricted access and staff controls, to prevent unauthorized sharing or disclosure of user data.

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6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including:

  • Completing a housing application or program participation.

  • Maintaining payment and donation records required for tax and financial reporting.

  • Satisfying legal, regulatory, or compliance obligations.

When your information is no longer needed, we will securely delete or dispose of it.

 

7. Your Rights and Choices

Depending on your location and applicable law, you may have rights regarding your personal information, including:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request corrections to inaccurate or incomplete information.

  • Deletion: Request deletion of your personal information, subject to our legal and financial record-keeping obligations.

  • Opt-out: You may opt out of receiving communications from us by following the instructions in the communication or contacting us.

  • Consent: For program-related or sensitive information, we will seek your explicit consent where required.

To exercise any of these rights, please contact us using the details in Section 10.

 

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to understand how visitors use the site and to improve our services. These generally collect non-personally-identifiable information such as pages visited and time on site. You can disable cookies in your browser settings; however, some features of the site may not function properly without them.

[Note: If you use a specific analytics tool (e.g., Google Analytics, Matomo), add a line here describing it.]

 

9. Third-Party Links

Our website may contain links to third-party websites (e.g., partner organizations, resource pages, payment processor pages). We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party site you visit.

 

10. Data Sharing

• Customer data is not shared with 3rd parties for promotional or marketing purposes.

• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Silver Linings Sober Living Messaging Terms and Conditions

1. The messaging program consists of general conversational messaging to answer questions and provide support to customers.

2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again. 

3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at Lizzie@silverliningsrecovery.org.

4. Carriers are not liable for delayed or undelivered messages. 

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. 

6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.

 

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

Silver Linings Recovery Residences
Email: Lizzie@silverliningsrecovery.org
Phone: (214) 556-8164
Website: www.silverliningsrecovery.org

 

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

 

13. Acknowledgment

By submitting a form or making a payment on this website, you acknowledge that you have read and agree to this Privacy Policy.

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